Penang Property Agent Testimonials

Choosing a good estate agent. Which property agent should you use?

"A customer is the most important visitor on our premises.
He is not dependent on us. We are dependent on him.
He is not an interruption of our work. He is the purpose of it.
He is not an outsider of our business. He is part of it.
We are not doing him a favour by serving him.
He is doing us a favour by giving us the opportunity to do so."

Testimonial from our satisfied customer who purchased property in Penang

SUCCESS ; Some dream of success.... while others wake up and work hard at it.

Read comments from our satisfied property buyers / customers.

I am writing to put on record the excellent services I received from Pen Properties agency in relation to the purchasing of an apartment in Tajung Bungah earlier this year. The service we received from them was tremendous, not only did they find for us the property of our dreams, but assisted in organizing a friendly lawyer and bank manager who were informative and efficient. I would certainly recommend your services to overseas clients and can only say from my experience that the buying of a property in Penang was an enjoyable and trouble free experience.

Sarah Douglas, Nantwich, Cheshire, United Kingdom

"Desmond Cheang, you have set the gold standard for real estate agents!!! When you presented me with a neat folder with all the documents of connection to power, phone, water & sewage that you helped me with yesterday i realised that your service is truly efficient top-notch superlative right up to the end of moving in smoothly. I will recommend you fully to all my friends looking to buy property in Penang. " Best wishes, Steve.

Mr. Steve Woodhouse, United Nation

"I have used the services of Mr Jarrone Long I would definitely recommend him to anyone who is interested in properties in Penang be it buying selling or renting. His customer service is excellent he goes above and beyond what one would expect of a real estate agent. I am very happy with James service and would use his service again".

From A very happy customer, Mr Akram, Lahore city, Pakistan (email dated 23rd Jan 2012)

I am impressed with your efficient  and friendly service and the ability to find me a reasonably priced apartment in just three days. Your kind assistance  with the ASDL Internet, Astro Cable TV and even setting up a local bank account goes beyond the job range. I would be happy to recommend your services.  Read Testimonial (In Japanese)

Yarita Kenichi, Tokyo, Japan

 Speak to our friendly and efficient agent Miss GL Lee

Dear Miss GL Lee,

"...your honesty, friendly help, advice & kindness - it made all the difference and you will sell many properties to foreigners with this approach. I would be happy to give my recommendation to anyone who need your services".

Kind Regards,
Bill & Judy Mould, United Kingdom

Speak to our friendly and efficient agent Miss GL Lee

Penang Agent. Their service exceeded what we expected, and without a doubt, we would consider Desmond Cheang the best real estate agent in Penang we ever dealt with. He was extremely informative and helpful during the 6 weeks prior to our arrival in Penang.   We appreciate his honesty, sincerity and helpfulness the whole time we were there. We would recommend him highly to anyone wanting to purchase a property in Penang.

Dr James Heng, Whyalla, South Australia


Penang property. Buying a residential or investment property in a market that one is unfamiliar with can be a daunting thought and so it was with us when we first decided we would like to live in Penang Island. There are so many questions, so many differences in processes and always the worry about what to do if something goes wrong.

From the first time we started looking at properties through the further inspections on subsequent visits, right through the purchase process and even beyond, you have been there to provide us with your expertise and support and can I say that it has been greatly appreciated by us both. We have bought and sold properties in our home country on many occasions, and usually once the salesperson has got our signature on the contract that is the end of the contact, not so with you. Every step of the way you have been there to support us through the legal process and all the details and for that professionalism we are most grateful.

The information on your website has been a useful guide on the process that we undertook when we decided to buy our property, you worked with us to choose a property that suited our needs and wants and more importantly, came within our budget.

We would willingly recommend your services to anyone who needs them and would happily talk to anyone who wishes to discuss the process, they may contact us at our email below.


Robin and Penny MacDonald , Australia


An Appreciation. It is necessary to place on record the truly remarkable service and help provided by your company, which has been far beyond the call of normal duty, and has exceeded expectation.

I telephoned Pen Properties estate agency and we met up on the same day as I had made the telephone. Their help has been outstanding, invaluable, friendly and very much appreciated. I have absolutely no hesitation whatsoever in recommending Pen Properties agent to anyone who needs help in looking for whatever type of property they may need in Penang or elsewhere in Malaysia. They will not obtain any better service elsewhere.

With every good wish for continued success to Pen Properties.

Barrie Robert Smith ( Great Britian)


Today I discovered your superb site-it shows so much I need to see. I can see, I can easily find a lovely condo in my price bracket. Now my plans to come to Malaysia start to take feet. Previously, I  had found it so hard to get quality real estate sites. I will definitely be looking up your firm when next in Malaysia. I will also bookmark your great site. With appreciation.

Stephen Frost, France (Email)

Dear Desmond Cheang, We've arrived back in the UK & just wanted to say many many thanks for looking after us in Penang so well & finding us such a lovely apartment so quickly. We'd like to assure prospective buyers that they can use this estate agency with great confidence & receive service second to none throughout the entire process. We received honest, efficient & friendly attention from them & would therefore like to highly recommend their services as a real estate agent.

Thank you for making this such a positive stress free process & for such efficient service.

Mr & Mrs Kate Sidwick, United Kingdom

It was good to see you again during our last visit to Penang. Could you please put me in touch with your contact regarding the Malaysia my second home programe?. We would like to take this opportunity to thank you for all the help and advise you gave us during the purchase of our apartment in Penang. Often going beyond your duties as a property agent.

We will have no hesitation in recommending you to future clients both here in the UK and in Malaysia. We will of course be in contact with you again. In the mean time i hope you and your family have a very happy christmas and a properous new year.

Kind Regards , Philip Doran (England)


"Pen Properties acted as our property agent while we visited Penang in June 2011 and I was showed us around many condo's over a period of 3 days. His technical expertise, pleasant demeanour and network of contacts in related businesses made the condo viewing and our subsequent offer an extremely efficient process. Further, he also acted as our chauffeur from the airport to our hotel and was generally the first person we contacted when we had any questions to ask related to life in Penang. We found him to be reliable, presentable and enthusiastic and we would have no hesitation in recommending his services to potential investors in the Penang property market".

Sincerely, Richard Pendregaust  (Marine Parade Road, Singapore)

I am truly impressed with your professional service and attention to details. And how you had taken all of my requirements into consideration. You have not just found me a condominium; you have found me a place that I shall call home for the next two years.

Christopher, USA (Email)

I am pleased to do business with you.  By taking the time and effort to follow up on these matters yourself you saved me valuable time as I am in oversea. I will look forward to continue to do business with you again.

Prebesh Pavithran (Email)

During my search I felt that it was difficult to find that ‘ideal home’. They showed a genuine concern and interest in finding the best home for my needs and price range. Their advice, direction, and expertise were invaluable to me throughout the process.  In just 3 days their agent found the property that fits my requirement and at a good price. He is certainly an effective agent and I have no hesitation in recommending him to any prospective buyer.

Dr Paul W

Right from the start of my hunting for a property in Penang they has been extremely helpful in many ways other than simply visiting the property we purchased. I have purchased property in various parts of the world and without a doubt the whole purchase process in Malaysia has been made enjoyable, easy and look forward to purchasing another property with the help of Penang Properties agent.  I'd definitely recommend your company to others. 

Regards Doug Sangster, Aberdeen. UK


The estate agent I dealt with was Miss GL Lee. She was extremely professional, going out of her way to respond to my many questions and requests. I look forward to doing business with you again in the future.

Overall experience: Excellent
Price expectation: Met my price expectations
Property found: Yes
Recommend to friend?: Definitely
Gender: Male
Age group: 40-49

Jeffrey Samuels, Bowling Green, KY

Speak to our friendly and efficient agent Miss GL Lee

Email from John and wife Marie, UK Dorking

"The Penang property agent we work with was Mable Kang. She was an excellent agent who is friendly, helpful & well-informed. She also collected us & brought us back to the places we asked & worked hard to find apartments that fulfilled our requirements. We Definitely recommend her".

Speak to our friendly and efficient agent Mable Kang


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